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Your satisfaction is very important to us. After your package arrives, we recommend that you check and make sure the dress meets your ordering requirements. Try on your clothes as soon as possible without removing labels, changing or washing clothes. If you are returning or replacing clothing or accessories, make sure they are in their original condition - not worn, unwashed, unaltered, undamaged, clean, lint-free, with a full label.
The item is defective, damaged or mishandled You are eligible for a refund of the full purchase price and shipping costs for defective, damaged or mishandled items. If you believe that the item was damaged during shipment, you must first obtain a "Certificate of Damage" document from the shipping carrier.
Size or assembly problem Since all of our dresses are hand-stitched, the finished dresses may differ by about one (1) inch in either direction of the specified size. To ensure that your dress is still perfect for you, our tailors add extra fabric to all the stitched garments when sewing, making it easy to make smaller size modifications.
The dress is not the size you ordered If your dress size differs by more than an inch from your order size, we recommend that you find a local tailor to adjust and we will be happy to compensate you for 100% of the price of the product in the ruling cost. If you choose this option, please remember to ask the tailor to request a receipt, as a copy of the receipt must be provided when requesting a refund.
The dress is the size you ordered, but it is not suitable Dresses that do not fit but meet the specifications you ordered cannot be returned or replaced. Since our dresses are made from other fabrics at the seams, you can adjust them yourself at your own expense. Please note: If your order size is too different from the final size requirement, you may not be able to adjust the size.
Original shipping is non-refundable.
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1, Send dress back to get full payment back.
2, get 50% discount to keep it.
3, We will remake one and send it as soon as possible, the first dress no need to send back.
Shipping PolicyRush order: within within 20 days or even earlier, shipping cost is $30.00 extra more.
Normal time: Within 30 days (From May to Dec)
Around 30-35 days (From Jan to April), it's busy season, so produce time will be a little long.